Shipping policy

Order Processing

 

 

 

All orders are processed within 1–3 working days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

During busy periods, product launches, or sales, processing times may be slightly longer. We appreciate your patience.

 

UK Shipping

We currently ship to UK mainland addresses.

Standard UK Shipping

  • Estimated delivery: 2–5 working days after dispatch
  • Shipping cost: Calculated at checkout

Express Shipping (if selected at checkout)

  • Estimated delivery: 1–2 working days after dispatch

Delivery times are estimates and cannot be guaranteed.

    Pasties & Pull-Ups are not responsible for delays caused by customs clearance.

     

     

     

    Order Tracking

     

    Where available, tracking information will be provided once your order has been dispatched.

    Tracking updates are managed by the courier and may take up to 24 hours to activate.

     

     

    Delays & Lost Parcels

    While we do everything possible to ensure timely delivery, we are not responsible for delays caused by:

    • Courier issues
    • Weather conditions
    • Incorrect delivery details provided at checkout

    If your order has not arrived within 7 working days of dispatch, please contact us and we will investigate with the courier.

     

    Incorrect Addresses

    Please ensure all delivery details are correct when placing your order.

    Pasties & Pull-Ups cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

    If an order is returned to us due to an incorrect address, additional postage costs may apply to resend the item.

     

    Damaged or Missing Items

    If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, including:

    • Your order number
    • Clear photos of the issue

    We will resolve the matter as quickly as possible.

     

    Contact Us

    If you have any questions about shipping, please contact us at: pastiesandpullups@hotmail.co.uk